FAQ

Frequently Asked Questions

How to Sign In:

Look for the 'Sign In' button in the top right corner and give it a click. Then you will enter your email and password. Click 'Sign In,' and then you are logged in.

Forgot Your Password:

Look for the 'Sign In' button in the top right corner and give it a click. At the bottom of the screen, there is a link named Forgot your password that you click. Enter your safe paws account email and then click the button 'Send Password Reset Instructions.' Check your email’s inbox and spam folders in case for the password reset email and follow the instructions.

How to Update Contact Information:

Once signed into your account, you should be on the Pets List page. Under the list of pets is a button labeled 'Update Contact Information.' Click this and you are presented with all of the fields that are eligible to be updated. Once you are finished with the changes you would like, click the 'Update Contact Info' button to save these changes.

How to Update Pet Information:

Once signed in, you will see a dropdown menu symbolized by the 3 stacked lines on the right side of the screen. Click the menu and then click the button labeled ‘Edit My Pet.’ You are then provided with the form to edit your pet’s information. Once you are complete with your changes, click the Update Pet Information button at the bottom of the screen.

How to Preview your Pet’s Profile:

Once signed in, you will see a dropdown menu symbolized by the 3 stacked lines on the right side of the screen. Click the menu and then click the button labeled ‘Profile Preview.’ You are then provided with what your pet’s profile looks like when scanned.

How to Report Your Pet as Lost:

Once signed in, you will see a dropdown menu symbolized by the 3 stacked lines on the right side of the screen. Click the menu and then click the button labeled ‘Lost My Pet.’ Reporting your lost pet sends an email to your local humane society so they will lookout for pet. You can also create a 'Lost Pet Campaign,' sharing a lost pet poster across social media to thousands in the lost area.

How to Create a Lost Pet Campaign, Using Our Safety Net Software:

This takes place after marking your pet lost, so if you have not done this yet, please review how to mark a pet lost. To begin, navigate to the ‘Lost My Pet’ button under the dropdown menu, which will now say your pet’s name is lost. Click the button ‘Create Digital Campaign’ and follow the instructions on the screen.